Shopping Cart

0

Your shopping bag is empty

Go to the shop
Close

#Frequently asked questions

How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What courier do you use for deliveries?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our dispatch depot.
Do you offer any warranty?
All products except electronics products come with a 12-month warranty for you to get refunds or replacements. Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty: Damages due to misuse by the user or during delivery will not be covered by our warranty Warranty does not cover any accessories or bonus gifts. In regards to accessory and bonus gift, they would be noted in our listing would, include (but limited to) battery, carry bag, etc. Damage on Arrival (DOA) Warranty only applies to items that are broken on arrival or appear not to be functioning on initial usage. The following terms and conditions apply to DOA warranty: You or your customers must check the item(s) and report the damages or faults to us by email with pictures or videos attached after receiving the item(s). We reserve the right to refuse any claims made after our warranty timeframe or additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval More information is available on our Warranty and Return Page.
What should I do if there is a part missing?
Please confirm that he/she has checked the packaging very thoroughly as the small components might become loosen during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.
Refund and replacement
Refund and replacement generally take up to 2 working days to process, and we will notify you after it has been processed. NOTE: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do you ship to an international address?
Currently, we are ship within Australia. However, we can arrange the container order to be shipped overseas, please contact our team for more information if you would like to make a bulk purchase delivering to overseas.
How are the items being delivered?
Item is delivered via Australia Post, Aramex, Toll, Allied Express or Hunter Express, according to the size and weight of the item. Tracking number will be provided after the item is dispatched.
Can I use my own delivery service?
No, we only use our nominated carriers for delivery
When will the item be dispatched?
Most items will be dispatched the very next day after full payment is received.
Can I come to your warehouse to pay and pick up the item?
Pick up option is not available in order to maintain our distribution centers’ dispatch efficiency.
Where can I find the delivery information?
Tracking information will be emailed to you. Alternatively, you can view it in the “Shipped” tab on the “Orders History” page.
What do I do if I need to change the delivery address?
You can change the delivery address only before the products are dispatched from Aussie Off-grid Camping. Once the item is dispatched, we will not be able to change it. You can edit the shipping address if the orders are not submitted under "Not Submitted" tab on "Orders History" page. If the order is submitted, please contact sales@aussieoffgridcamping.comto change the shipping address before the products are dispatched.